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Engage Hub Ltd

SUPPLIER OVERVIEW.

At Engage Hub we understand the challenges you face – from data silos to legacy systems and everything in-between.

Our platform is powered by Artificial Intelligence and helps you to intuitively and effectively select the right solutions that work for your business – making sure you engage with your customers on the correct channel and at the correct time in their lifecycle.

We pride ourselves on continuously reinvesting in research and development to ensure that we are delivering solutions to meet market demands, while ensuring our clients are optimising customer engagement to enhance their experience.

Our roadmap focuses on key developments in the areas of Automation, Customer Journey Tracker, Journey Orchestration, continuing to complement and grow our communications channels.

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Omni-Channel Solutions

Engage Hub’s Omni‑channel Communications Solutions give you full control over contextual messaging across SMS/MMS, email, WhatsApp, RCS, push notifications, live chat, Messenger, WeChat, X, voice and more – all from a single platform. By combining intelligent channel orchestration with AI‑powered chatbots and ‘waterfall’ messaging, you maximise contact rates, reduce missed engagements, and deliver rich, personalised experiences, all while driving campaign effectiveness, boosting ROI, and enhancing customer satisfaction. Seamless integration with your existing software and real-time campaign insights mean you can test, optimise and scale confidently – achieving more impact with less complexity.

Journey Automation

Engage Hub’s Journey Automation Solutions help you deliver seamless, personalised customer experiences across every channel. By unifying data and automating real-time interactions, it reduces friction, boosts engagement, and helps you rectify pain-points in real-time. With AI-powered insights and seamless integration into your existing systems, organisations gain full visibility and control of customer journeys – driving efficiency, significantly reducing costs, and improving customer satisfaction at every stage of the journey.

Journey Automation

AI Solutions

Engage Hub’s AI solutions streamline customer engagement by automating support, communications, and journeys across all channels. With AI-powered Chatbots, Conversational IVR, and an AI Knowledge Base, customers can self-serve 24/7, reducing wait times and lowering contact centre costs. Natural language processing and real-time decisioning ensure personalised, seamless interactions, while intelligent routing and automation boost agent efficiency. Quick to deploy and fully compliant data protection standards, Engage Hub’s AI helps organisations deliver faster, smarter service – all while driving satisfaction, loyalty, and ROI.

AI Solutions

Telephony

Engage Hub’s Contact Centre Automation Solutions empower you to deflect routine calls, enabling customers to self-serve through Conversational AI (voice and chat), dramatically reducing agent workload, operational costs while enabling agents to focus on more complex queries. With seamless integration into your CRM and telephony platforms (Genesys, Avaya, Cisco, BT, etc.), plus features like automated IVR payments and intelligent routing, you'll deliver frictionless, personalised support 24/7 – cutting costs and increasing both loyalty and ROI.

Telephony
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Why Us?

We have over 30 years experience in delivering journey orchestration and cross-channel communications for some of the world’s most successful brands across financial services, energy and utilities, telecoms, retail and logistics sectors.

Our product and services have been recognised by Forrester, a leading market research and advisory firm, in the Journey Orchestration Wave, Real-Time Interaction Management, Cross-Channel Campaign Management and Mobile Engagement Automation independent reports.

Our platform allows clients to create, automate and visualise a single view of key data across disparate systems, without the need to replace your existing infrastructure. With Engage Hub, you can treat your customers as individuals by confidently automating their journeys and engagements – cost-effectively and at scale.

Alongside our product and services, we have dedicated teams that are there to assist you at any point. Our team will work with you to make sure our solutions meet your unique KPIs and needs but also help you improve your customers experience while reducing costs, painpoints and much more.

Contact Details:

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To learn more about Engage Hub and how we can support your business, contact our team today.

Enquiries: sales.enquiries@engagehub.com 
Web Site: www.engagehub.com
Phone Number: + 44 (0) 20 7183 3860
Address: Engage Hub Ltd, 86-90 Paul Street, London, EC2A 4NE

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